Hair Brand: New Star
Raw Material: 100% unprocessed Peruvian donor hair with cuticles aligned in same direction from roots to ends
How long can be last: More than 2years with proper care usually
The Weight: 100grams ±5grams each bundles, about 3.5oz each, and 10.5oz for 3bundles
Inches Available: 6” 10”-34” in stock, 500-1000pcs each inches
Textures Available: Straight, Body Wave, Loose Wave, Loose Curl, Deep Wave, Deep Curl, Natural Wave, Kinky Straight, etc.
Processing Time: Ship orders in 24hours via DHL or FEDEX, and you can get it in 2-3working days normally
Our Service: 24 hours*7days online service available, US domestic service and Free Return or Exchange in 7days
1.Orders will be processed in 24-48hours after payment made. Generally about 2-5 working days to USA, UK, CA, NL and FR
2.PO BOX is not available to ship, Physical address only.
3.For security concern. We don’t recommend you to let carrier Leave parcel at door or somewhere if you are not available, it may put package lost at high risk, and we will not RESPONSIBLE for this case.
Please contact us within 3days after get the item(s). A refund including P&P will be rendered in the event that the item(s) is not as described. The refund will be rendered once the item(s) has been sent back in original state. No refunds/exchange for hair being installed, cut, dyed, washed or any damage & process.
We will pay the return cost for the reason of shipping wrong item(s) or quality problem. Please contact our customer service to process that if need. For America buyers, returns can be sent to our US warehouse as well, then we will refund you the USPS shipping cost via P&P after ship out. Other returns/ exchange for buyer’s reason, we won’t take responsibility for shipping cost or any other extra charges.
By the way, the order can be declared as low value if possible or according to customer’s requirements, but we will not be responsible for any import duties, texts or other customs charges. We sincerely hope that additional import costs or customs clearance delays will not be used as a reason for requesting refund.
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If despair with the order or others, Pls contact us for a better resolution before leaving any feedback. We will resolve the problem asap properly and also we can apply for extra discount for your future orders.
Q: Why your hair is more expensive than other vendors?
A: When we talking about VIRGIN HAIR, means we use donator hair (hair are cut/purchased from donator directly instead of collecting from floor), with some clean work and high temperature steam process to make different textures. We never wash the hair in acid bath for making it soft, No any chemical process with. So the hair with cuticle aligned in same direction from top to end. Our hair proves to be reusable more than one year with proper care.
Q: Why the hair have dry/split ends sometime?
Hair after high temperature steam processed will be a little dry. Please follow our hair care instruction, we have recommend shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!
As we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand.
Q:Why the hair is shedding or tangle a little?
A: New hair will have few strands initial shedding which is normal. For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don't cut the weft only if u feel it's necessary. Our hair is cuticle intact donator's hair, usually not tangle. But dryness will lead to tangle and shedding, please follow our hair care instruction and use our recommended shampoo & conditioner to co-wash it at least once a week! Sulfate/alcohol involved products will leads to dry and frizzy, please notice that in advance!
Q: What’s the color for your virgin hair?
A: Hair is non-dyed and collected from donator directly. Each bundle color varies a little. It arranges from off black, dark brown, Middle brown to Light Brown. Please leave us order note for color requirements, we will pick hair for u before shipment.
For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends, usually virgin hair ends will be lighter than top and middle. For example, the top and the middle are off black shade to ends dark brown or even light brown at last 2~4 inches :) that's also split ends area.
Q: How many bundles hair do I need?
A: We have regular weft lengths for bundles hair.
Usually, 3-4 bundles according to your head size and the effect you prefer, hair more than 20’’, 4-5 bundles will be recommended.
Q: Why your hair is not very thick and with short pieces?
A:Our hair are cut/purchased from donator, just like our own hair, some is thick but some is thin, usually, avoid messing up the hair to pick thin hair and short pieces out by hand carefully before we use that raw material. So they are not exactly thick for each bundles, but we will do best work to make sure they are natural thick with minimum short pieces inside of bundles. Please understand!